The till

One visit, start to finish

1. Open a bill

   New bill, or pick up one somebody left open. A customer being checked out from the diary arrives with their services already on it.

2. Add what they had

   Add takes anything from your price list, or a one-off line with its own name and price for something that is not on it. Who performed it decides whose commission it is, so leave that blank for a retail item nobody sold.

3. Say who it is for

   Add customer, then their phone number. This is worth the five seconds: it keeps their history in one place, and it is what a package, a club discount or a once-per-customer code is counted against. If the number is already known, their existing record is used and nothing is overwritten.

4. Take anything off

   Offer code for a code they were given, Package to use a visit they have already paid for, Discount for money off by hand. A club member's standing discount is already applied — there is nothing to press.

5. Add the tip

   Tip splits it between the people who actually did the work, rather than leaving one number to be divided from memory next month.

6. Take the money

   Take payment, once per method. Part cash and part QR is ordinary: take the cash, then take the rest by QR, and the bill keeps count of what is left.

7. Settle

   Only possible once nothing is outstanding. Settling is what writes the commission, marks the appointment finished and records the visit against the customer.

Discounts, and where each one lives

• On a line — a club member's standing percentage, or a visit paid for out of a package. Applied automatically when the line is added.
• On the whole bill — an offer code, or a discount typed by hand with a reason. A code and a hand-typed discount replace each other; only one can be on a bill at a time.

A club member using a code gets both, because they are different things: one is the arrangement they pay for every month, the other is today's campaign.

Bills and tax invoices

Every settled bill can be printed. What it is called depends on whether you are registered:

• A bill — your name, address and phone, what was done, what was paid, in both calendars. This is the document for the great majority of businesses here, and it is a complete record of the sale rather than a stand-in for something better.
• A tax invoice — only if you have a PAN on file. Numbered within the Nepali fiscal year that starts on Shrawan 1, with VAT worked out if you are VAT-registered.

Add your PAN under Settings → Bills and tax. Leave it empty if you have none; the VAT questions stay folded away until there is one, because nobody without a PAN can be VAT-registered.

Refunds

Payments lists everything taken, and a completed payment can be marked refunded there. For a QR or wallet payment that records the fact — the money itself goes back from your Fonepay or Khalti dashboard, because that is where it actually lives. A button here that looked like it sent money back but did not would be worse than no button.

Commission

Set a percentage per person under Settings → Commission, with an override for particular services if chemical work is paid differently from a blow-dry.

It is worked out on the line total after discounts, and written once when the bill settles. That is deliberate: if a manager takes half off a colour, the salon receives half the money, and paying full commission on it would make that discount cost the business twice. Changing a rate in March never restates what somebody was owed in February.

What the reports tell you

Reports, for a manager and above: takings over time, how much of each chair's available time was used, which services actually sold, and what each person earned. The date range is yours to choose, and every figure comes from bills that were actually settled — which is the reason to ring up cash visits too.

Offers, packages and the club each report what they gave away as well as how often they were used. A code used forty times flatters itself; the money next to it is the honest half.