Offers, packages and the club

Which one you want

• An offer is a code you hand out. Use it for a festival, an opening, a card in a shop. It runs for a while and then stops.
• A package is money now for visits later. Use it where somebody comes regularly — nails, threading, a monthly cut.
• The club is a fee every month for a standing discount. Use it to turn occasional customers into regulars.

Offers — discount codes

Settings → Offers, manager and above. A receptionist may use a code but not invent one.

1. Choose a code people can say out loud

   Letters and numbers only — somebody will read it over the phone. "DASHAIN25" survives that; "dashain-25" does not.

2. Decide what it takes off

   A percentage or a flat amount. For a percentage, set a ceiling unless you mean it: 20% off a bridal package is a much larger gift than 20% off a trim.

3. Decide who and how often

   A total limit, once per customer, first visits only, a minimum spend, an end date. Anything counted per person needs a phone number on the bill — otherwise there is nobody to count against and the till says so.

Limits are counted across your whole business, not per outlet, and only bills that were actually settled count. A till somebody left open cannot eat a place in a "first fifty customers" campaign.

Each code shows how often it was used and what it gave away. The second number is the one worth looking at.

Packages — visits paid for up front

Settings → Packages. Five cuts for the price of four: you set what is in it and what it costs, and the screen shows what the same visits would cost separately while you decide.

• Sold at the desk (Till → Package) or bought from your booking page, if you allow it.
• Nothing is usable until the money is in. A bill nobody settled does not hand out five free haircuts.
• Using one is one tap: the till offers "use a visit" on any line the customer's package covers.
• The balance follows the customer to any of your outlets, and they can see what is left on their own account page.
• Taking a line off a bill puts the visit back, so a mis-tap at the desk costs nobody a haircut.

The club — a fee each period

Settings → Club. A monthly or yearly fee, and a percentage off everything while it is paid up.

• The discount is applied to each service automatically at the till. There is nothing for the desk to remember, and nothing to press.
• Nothing renews itself. No wallet here keeps a card on file, so a member pays each period the way they paid the first, and the discount stops when the period runs out. Nobody is ever charged without deciding to.
• Renewing early extends from the end of what is already paid for, so nobody buys the same week twice.
• The member count on the screen is the paid-up one. A club with forty names and four paid-up members has four members.

It is called a club rather than a membership on purpose: "membership" already means a staff member's place at a branch throughout this system, and one word for two things is how a permission bug starts.

How they behave together

• Club + code — both apply. The club discount comes off each service; the code comes off what is left of the bill.
• Club + package — the package pays for the line in full and the club discount stands aside. Discounting a line that is already paid down to nothing means nothing, and would make the club look like it cost money it did not.
• Code + hand-typed discount — one replaces the other. Stacking two is a decision a salon should make deliberately rather than discover from a receipt.