When something is wrong

Work down this list; it is almost always one of them.

Nobody can do that service. Settings → Who does what — a service with nobody ticked is offered to nobody.

The hours are empty that day. Both the branch's hours and that person's hours within them have to exist.

Shortest notice rules out the rest of today. If it is set to four hours, nothing after two o'clock is offered at eleven.

Something is blocking it. Buffers around an existing appointment, travel time for a home visit, or a busy block from a stylist's own Google Calendar.

They did not. The database refuses two overlapping appointments for one person — one of those two was told to pick another time. If you are seeing two rows, they are with different stylists, or one is a blocked-out period rather than a booking.

It is waiting for a deposit. Either the customer did not pay, in which case the time is released and the row is history, or the payment is still settling and it will confirm itself within a minute or two. More on deposits.

Check the number the salon has for you is the one you are typing, including that it is the WhatsApp number. If an email address is on your record the code goes there too, which is the more reliable of the two.

Ask the owner to set you a password instead — Settings → Team → Set password. Codes are a convenience, not the only way in.

Your membership is at a different outlet, or it was switched off. The owner fixes it in Settings → Team; there is nothing you can do from your side, and that is deliberate.

That refusal comes from Fonepay, about your own account, before it has even looked at your merchant code. Ask them whether you have been given the separate API credentials for third-party dynamic QR, and whether that feature is switched on for your merchant code. There is a longer list on the payments page.

Nothing on that screen decides a payment succeeded — we ask the gateway. If the money left the customer's account, it will reach the bill: a sweeper checks unfinished payments every minute and settles them, including after everyone has gone home. If it has not landed in ten minutes, take the money another way and refund the QR one if it eventually arrives.

The till says which rule refused it: expired, used up, already used by this customer, below the minimum spend, or not applicable to anything on this bill. A code limited per customer also needs a phone number on the bill — add one with Add customer.

There is no PAN on file, so no valid tax invoice can be raised. Add it under Settings → Bills and tax. Until then the bill is the document, and for most businesses here it always will be.

If it fails for every image, it is the server rather than the file and we need to know — ring us. If it fails for one image, it is usually enormous: anything over about 5 MB is worth shrinking first, and looks no better on a phone.

The plain address leads with one outlet and offers the others at the top. Print the outlet's own address — your name, then the outlet's — if you want it to land there directly.

Almost always one of four things: nobody is ticked for that service under Who does what, the day has no working hours, the shortest-notice setting rules out everything left today, or the stylist's own calendar is marked busy.

No — by anybody, ever. Refund the payment and ring the visit up again; both stay in the books, which is what makes a settled bill a record.

No. Without one the till prints a bill, which is the document most businesses in Nepal issue. A PAN adds numbered tax invoices on top.

Neither. They pick a service, a person and a time, leave a name and a phone number, and they are booked.

No. Your Fonepay or Khalti account is your own and the money never passes through us.