Terms
What we each agree to
Between GetYourVibe and the salon using it. A customer booking an appointment is not a party to this — their agreement is with the salon.
What we provide
Software for taking bookings, running a salon day, taking payment and issuing invoices. We set your salon up before you go live and support you while you use it.
What you are responsible for
- The services you offer, the prices you set and the appointments you keep. We provide the diary; the haircut is yours.
- Being who you say you are. We check registration and PAN before you go live because you will issue tax invoices under your own name.
- What your staff do with the access you give them. Roles exist so you can limit it.
- Being straight with your customers about deposits, cancellation terms and anything you claim on your page.
- Visits you make to a customer's home, if you offer them: where you agree to travel, what you charge for it, and the safety of everybody involved. We provide the diary and the travel time; the visit is yours.
Money
You are on a plan with a price you can see before you start, usually after a free trial. Bills are issued for each period in advance and are due seven days later. A late bill does not switch anything off — we will tell you, and call you, before anything changes.
Money your customers pay goes to your own merchant account with Fonepay or Khalti, not to us: we never hold your takings. Their fees are between you and them, and keeping your gateway details current is yours to do — a customer cannot pay you with keys that have expired.
Your data
It stays yours. Ask at any time and we will give you your customers, appointments and invoices in a form you can use elsewhere. If you leave, ask us to delete what we hold and we will, except records tax law requires to be kept.
What we do not promise
We aim to keep the system available and we take daily backups, but no software is never down. WhatsApp in particular runs over a channel we do not control and messages there can be delayed or fail — which is why every message that matters also goes by email, and why the diary is always readable even when messaging is not.
We are not liable for lost business from an outage beyond the fees you paid for the period it affected.
Connecting other accounts
Google Calendar and your payment gateway are yours, connected by you and disconnectable by you at any time. We use them only to do the things this software does — write your bookings into your calendar, read when you are busy, and take payment into your account — and for nothing else. Revoke either and the rest of the system carries on.
Stopping
There is no lock-in. Tell us you are leaving and we will export your data and stop billing at the end of the month. We may suspend a salon that does not pay, or one using the system to mislead or harm its own customers — with an explanation, not silently.